All Systems Operational

Uptime over the past 90 days. View historical uptime.
Product Approvals (PA) Operational
Rights Management (RM) Operational
Digital Assets Management (DAM) Operational
Security Management (SM) Operational
API Operational
Auth0 User Authentication Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 11, 2026

No incidents reported today.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

Image loading and downloading
Resolved - This incident is resolved. Between Sep 24 and Sep 25, a failing drive in one of our storage systems caused slow loading and intermittent timeouts for images, previews and downloads on some Product Approvals, Rights Management and DAM sites. The drive has been replaced and performance has been stable since 9:06PM UTC Sep 25th. ET. We're sorry for the disruption.
Sep 27, 14:38 UTC
Monitoring - The failing drive has been replaced, and file access is back to normal speeds. We're monitoring to make sure performance stays stable. If you still see slow loading, please contact support.
Sep 26, 13:00 UTC
Identified - We've found the cause of the intermittent slowness when loading images, previews and file downloads. A failing drive in one of our storage systems was slowing down file access. Our data center team is replacing the drive. The system is built with redundancy, so customer files stay available and protected during the replacement. Some slowness may continue until the work is done.
Sep 25, 21:54 UTC
Update - The team is still actively investigating the issue. Attachments are still intermittently taking longer than average time to load.
Sep 25, 20:09 UTC
Investigating - We've made changes to how our servers connect to file storage. Performance is better than this morning, but some sites still see slow image previews, thumbnails and file downloads. Sites that store files in our cloud storage aren't affected.
Sep 25, 18:40 UTC
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